WARRANTY POLICY
If you have received a defective product and wish to claim a warranty repair, please follow these steps:
- Fill Out the Warranty Form: Complete the form accurately to start the process. Be sure to attach a picture of the visible defect.
- Await Our Response: After submitting the form, we will respond via email within 1 working day with further instructions.
In the meantime, please prepare the following for more efficient administration:
- Invoice Copy: Ensure you have a copy of the invoice.
- Complete Accessories: Verify that all accessories are included.
- Proper Packaging: Ensure the product is packed according to transport requirements (we cannot take responsibility for damages caused by improper packaging).
We Do Not Accept:
- Packages sent with cash on delivery.
- Items that are damaged.
- Items not packed according to the nature of the product.
- Packages not addressed to MySculpture or the return address.
- Packages sent without the name of the person who placed the original order and without indicating the order number.
Thank you for your cooperation in ensuring a smooth warranty repair process.
