If you have received a defective product and wish to claim a warranty repair, please follow these steps:

  1. Fill Out the Warranty Form: Complete the form accurately to start the process. Be sure to attach a picture of the visible defect.
  2. Await Our Response: After submitting the form, we will respond via email within 1 working day with further instructions.

In the meantime, please prepare the following for more efficient administration:

  • Invoice Copy: Ensure you have a copy of the invoice.
  • Complete Accessories: Verify that all accessories are included.
  • Proper Packaging: Ensure the product is packed according to transport requirements (we cannot take responsibility for damages caused by improper packaging).

We Do Not Accept:

  • Packages sent with cash on delivery.
  • Items that are damaged.
  • Items not packed according to the nature of the product.
  • Packages not addressed to MySculpture or the return address.
  • Packages sent without the name of the person who placed the original order and without indicating the order number.

Thank you for your cooperation in ensuring a smooth warranty repair process.

Type of administration:
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